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MS ISO 9000: A Practical Guide for Implementation in the Civil Service

MS ISO 9000: A Practical Guide for Implementation in the Civil Service

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This book is a result of INTAN’s experience in teaching as well as planning, implementing and sustaining the quality system under MS ISO 9000. This book is intended to help new agencies understand MS ISO 9000 in the context of the public sector and translate and document the requirements of MS ISO 9000 into policies and procedures to institute a new integrated quality management system. It is a practical guide to help agencies achieve the government’s objective of getting the public service certified under MS ISO 9000.

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Author: Halim Shafie & P. Manogran

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Publisher: INTAN

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ISBN: 9789679933581

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Year of Publication: 1999

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